From: Katherine McClen
Saturday playing tennis started like any other Saturday, running to return a difficult drop shot deftly played into the tram lines.
But the next moment was to radically change my life as there was what sounded like an explosion in my shoe and I hit the ground in excruciating pain; I had ruptured my Achilles tendon.
I was rushed to A and E at the DGH and was temporarily put in a moon boot until an operation could be scheduled.
From the moment I arrived at 9am in the morning to be prepped for my operation, until I left the next day at 3.30pm, I was met with smiles from the reception staff to porters, ultrasound operators, my surgeon, day nurses, night nurses, the dinner lady, anaesthetists, after surgery care, the physio and discharge staff.
Nothing was too much trouble and no information on what was happening or was about to happen was spared.
The other thing that was so impressive was how all my fellow ‘inmates’ were treated with the same respect and compassion by all the staff – and there were a few that would have tested the patience of a saint.
In today’s society we are so quick to find fault and complain about a bad job but rarely finding time to thank someone who has done a good one.
So I would like to take this opportunity to thank all the angels that took me under their wings at the DGH and I sincerely hope you have other patients that also take time to thank you for your ‘service with a smile’.