LETTER: Stand-off over cinema seats

I have just returned from seeing the new Jurassic Park film. I pre-booked four seats in the back row of the cinema. When we got there, there were three men sitting in our seats. I very politely said to the one of them that they were ours. He was instantly on the defensive and insisted that it wasn’t pre-booked seating and it was ‘sit where you like’. I said, again politely, that’s not the case, so he then changed his story and said they were his seats and he had pre-booked them. I showed him my phone where it had the seat numbers, so he then said ‘well someone’s sitting in the seats we booked, so we’re sitting in these’ and still made no attempt to move. His attitude seemed to be that we were the ones in the wrong. We still stood there, all this time my children were having to wait around in the aisle. The men just kept looking forward, like if they don’t look at us, we will go away! When he realised that we were not going away, the man went outside saying he was going to check if they had to move or not. When he came back, he’d obviously been told he did have to move and the three men reluctantly vacated the seats, but not one word of an apology from any of them (and they were middle aged, so should have known better).

Mark Machin

Wannock Road, Polegate

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