I am writing to request that serious action is taken to do something to improve our rail service. As a regular commuter from Eastbourne for the last 15 years, it is now turning into misery for the many of us that have to rely on the rail system.
For the past three months we have had the most appalling service from Southern Rail, consistent cancellation, delays and overcrowding on the trains. It is now getting to the point were the overcrowding is becoming dangerous on both the platforms and the trains.
As someone who is self-employed I am now getting into financial difficulties due to consistent loss of working hours due to these strikes, cancellations, and delays and I am sure I am not the only one. The cost of our tickets is becoming astronomical for non-existent service. The delay compensation scheme is not good enough – we can only claim in vouchers for a very small percentage of our ticket price yet we are all losing lots of income on top of this! It seems to me the problems with the service are being brushed under the carpet by Southern Rail and no action is being taken to resolve the situation. I also feel that our local government is ignoring the issue in the knowledge that we are all trapped as customers and have to make do with the service as we have no other choice. It is all simply not good enough.
Can someone please offer an explanation as to what is proposed to bring back a reliable and regular service to our town for commuters?
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