Water firm staff pull out all the stops

Water levels rising in Shinewater Park.. December 23rd 2013 E52043P
Water levels rising in Shinewater Park.. December 23rd 2013 E52043P

South East Water staff says it pulled out all the stops over the Christmas period to restore water supplies to customers as the effects of Monday night’s storm gave the company it’s biggest challenge since the hurricane of 1987.

In total, more than 70 technicians, customer service staff and contractors cancelled their holiday and worked long hours throughout Christmas Eve and Christmas Day to restore supplies.

Simon Robertson, head of distribution, said, “The storm caused numerous power cuts across our supply area which left many areas without water.

“We worked 24 hours a day throughout the Christmas period to restore supplies by attaching generators to those water treatment works, pumping stations and reservoirs affected.

“The majority of customers affected had their supplies restored by midnight on Christmas Eve, however there were a few areas in East Sussex where it took a little longer to get their taps flowing as normal.

“I would like to take this opportunity thank all our customers for their patience and support over the past few days while we worked to restore supplies. We received a large amount of encouragement from customers who recognised the difficult situation we faced.

“I would also like to say thank you to our staff who showed dedication to their job by cancelling leave and working long hours, often under demanding circumstances to restore supplies to our customers.

“Continuing power issues and threat of more storms on the way means a number of the company’s water treatment works and treated water storage reservoirs may have further problems which could cause disruption to some customers.”