Thousands left without water

Thousands of people have been left without water in Ditchling, Plumpton, Hassocks and the surrounding areas after a serious burst on a large water main in the area.

Sunday, 14th August 2016, 10:00 am
Updated Thursday, 7th June 2018, 11:45 pm
Water supply

South East Water customers in the postcode areas of BN6, BN7, BN8, RH16, and RH17 are currently known to be experiencing problems.

Douglas Whitfield, incident manager at South East Water, said, “The burst occurred on one of our 15 inch diameter water mains early this morning.

“Our staff and contractors are on site preparing the area to start carrying out repairs to the damaged main.

“Our specialist technicians are also attempting to change the flow of water around our network of underground pipes to try and restore supplies to as many people as possible. However this may take time because we need to put water back into the network in a controlled manner to prevent further bursts occurring.”

Bottled water is being made available to customers at a collection point at West Street, Ditchling, East Sussex, BN6 8TS, 250 metres towards Hassocks on the right hand side.

Bottled water has also been delivered to vulnerable customers who have already registered with South East Water and those who have contacted the Company with additional needs.

Douglas said, “Our priority is to get tap water supplies back on as soon as possible. We would like to apologise to our customers for any inconvenience this emergency has caused, but hope our customers understand that we are taking all necessary steps to restore supplies as soon as possible.”

More information on the location of alternative water supplies is available at or by calling South East Water on 0333 000 0002.

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