Patients rate Eastbourne GP practices above the national average


Patients are happy and satisfied with the services provided by GP practices in he Eastbourne, Hailsham and Seaford Clinical Commissioning Group area, a poll has revealed.

Local GPs topped national averages for a range of categories in the 2014 GP Patient Survey, run by NHS England and involved more than a million patients from all 7,962 doctors’ surgeries in the country.

Patients were asked about their experiences of using GP services, and practices in the Eastbourne, Hailsham and Seaford CCG area scored well in all categories.

This included 93 per cent of patients have trust and confidence in their GP; 88 per cent have trust and confidence in their practice nurse; 90 per cent are happy with their experience of their practice; 89 per cent said they able to get an appointment or speak to someone; 79 per cent were satisfied with the opening hours and 83 per cent would recommend the surgery.

Dr Martin Writer, chair of Eastbourne, Hailsham and Seaford CCG and a GP at Park Practice in Eastbourne, said, “I’m delighted with the findings of the survey.

“They reflect all the hard work carried out by GPs and staff at our 21 practices to ensure patients receive high quality care. Having a good GP is important to everyone and I would always encourage patients to share their views on the services we provide to make further improvements if needed.”

Amanda Philpott, chief officer of the CCG, said, “These results underline the professionalism and dedication of the many local GPs and practice staff working locally.

“Patients are clearly receiving high quality care and hold their GP services in high regard, and this is despite enormous pressures on practices locally and nationally.

“GP practices play a critical role in the NHS and social care system and a key priority of the CCG is to invest further in primary care under the East Sussex Better Together Programme

“We are grateful to patients who took part in this survey and encourage all local people to share their views and experiences as we work together to transform local NHS and social care.”

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