A night of birthday celebrations ended in A&E after a Hailsham man found pieces of broken glass in his meal.
Daniel Hemington, from Downsview Way, was celebrating his girlfriend’s birthday at the Hailsham Prezzo when he found three pieces of broken glass in his food.
While the restaurant apologised and refunded the cost of his meal, Daniel says he feels as if the situation could have been significantly worse.
Daniel said, “I bit into something hard and I thought it must have been a bit of shell or something from the prawns I was eating but I took it out of my mouth and found it was broken glass.
“It’s quite lucky I found it, if I had swallowed it or if it had been eaten by a child, it could have been a lot more serious. One of my friends at the meal is pregnant, it could have easily been her meal instead.
“We told the waitress and she was quite abrupt with us. She took the plate away and they brought out a new meal but it was playing on my mind and I lost my appetite, so we decided to leave.
“I just couldn’t believe none of the managers stopped by to check in or apologise to us before we went.”
Worried for his health, Daniel’s girlfriend called the NHS out-of-hours helpline and was told to go to A&E as a precaution.
The couple drove to Eastbourne DGH and waited in the A&E department until 2am.
Shaken by his experience, Daniel wrote to Prezzo to raise the issue and complain about the way staff had reacted to the initial problem.
The restaurant chain replied to Daniel apologising for the mistake and offering a free meal for two as a gesture of goodwill. The restaurant also say it has investigated the incident.
But Daniel does not want to accept the free gift and said he feels as if the incident is not being treated seriously by the restaurant chain.
A spokesman for Prezzo said: “Guest and food safety is at the heart of the Prezzo business.
“We appreciate and apologise for the distress caused by this incident.
“Our restaurant kitchens are glass-free zones and, following our internal investigations, we can confirm that no glass breakages were reported anywhere within the restaurant on or around the date of Mr Hemington’s visit.
“Our guest relations team have been, and will continue to be in contact with Mr Hemington.”
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