Eastbourne DGH is part of one of more than 80 NHS Trusts nationwide launching a campaign to remind staff to introduce themselves to patients.
The “Hello, my name is…” campaign was developed by Dr Kate Granger, a terminally ill hospital consultant from Yorkshire, who became frustrated with the number of staff who failed to introduce themselves to her when she was in hospital.
The campaign is simple – reminding staff to go back to the essentials and introduce themselves to patients properly. Kate talks about this as “the first rung on the ladder to providing compassionate care” and sees it as the start of making a vital human connection, beginning a therapeutic relationship and building trust between patients and healthcare staff.
Alice Webster, Director of Nursing for the Trust, said, “We are delighted to support this campaign, which highlights the importance of treating patients as people and shows how the smallest things can make the biggest difference. This campaign also complements one of our own Trust values of ‘respect and compassion’.
“As well as asking staff to tell their patients their names, we’re also reminding them to introduce colleagues who are taking over an individual’s care following a shift change.
“That way, our patients and their families will always know who is looking after them, which in turn will help them to relax and feel safe while in our care.
“We are also reminding staff to ask the patient how they wish to be addressed, and this information will be displayed on new boards above each bed on our wards.”
For more information visit www.hellomynameis.org.uk/home