Survey thumbs up for hospital staff

THE DGH may be under increasing financial pressure but the results of its latest patient survey suggest staff are still doing a good job.

East Sussex Healthcare NHS Trust, which runs the hospital and its sister site in Hastings, needs to earmark £30m in savings before the end of the financial year.

Just last week its chief executive, Darren Grayson, warned locals that they may have to get used to the idea of sharing services across both hospitals as he prepares to cut the trust’s cloth accordingly.

Those comments drew criticism from local health campaigners who believe any decision to centralise key services at one hospital would be detrimental to people living in the other town.

However, DGH staff will be buoyed this week with the news that 95 per cent of patients quizzed between July and September said they ranked the care they received as excellent, very good or good.

The survey dealt with people who were discharged from the DGH during the second quarter of the financial year.

More than nine in ten patients (91 per cent) said they had been treated with respect and dignity and 96 per cent said they had been given privacy when being examined or treated.

The survey also showed that the majority of patients felt staff explained the reasons for their treatment in a way they could understand and that trust in nurses and other health professionals remains at a high level.

Jane Hentley, director of nursing at the DGH, said, “The excellent results from the survey reflect the hard work undertaken by all our staff on the front line.

“The trust is committed to creating a more people-centred service so patient experience and public involvement is crucial to us.

“It allows us to know what our patients like about the service they are getting and what works for them.

“It also shows us areas that may need improving.”

The DGH was criticised during an inspection by the Care Quality Commission earlier this year but management said a raft of improvements have been made.

The results of a follow-up visit are due before Christmas.