Hospitals’ boss apologises after damning report

Darren Grayson
Darren Grayson

A DAMNING report into standards of care at Eastbourne DGH has unveiled a catalogue of failings by hospital staff.

In their brief visit to the DGH, health inspectors discovered careless clinicians left semi-naked patients in full view of others, an injured man was left on a ward floor for an hour and staff neglected to conceal a dead body from other patients.

Eastbourne District General Hospital

Eastbourne District General Hospital

In the report published yesterday (Tuesday), the Care Quality Commission said there had been ‘institutionalised abuse’ on the Jevington Ward – described as mistreatment of people because of poor practice.

Roxy Boyce, regional director of the CQC in the South East, said, “The essential standards of quality and safety laid down in law are the standards of care people should be able to expect in any hospital.

“These include respecting the dignity of patients, helping them to make informed choices about their care and treatment, ensuring their care and welfare and protecting them from unsafe practice and abuse.

“The care at East Sussex Healthcare Trust fell far short of these standards.”

Chief executive of East Sussex Healthcare Trust, Darren Grayson apologised to patients for the lapse in standards which gave rise to the CQC’s ‘major concerns’ with essential standards of care at the DGH.

But he tried to explain away the long list of errors, saying it was just a snapshot of hospital services. He said, “I would like to apologise to our patients and the public that the identified areas of care have fallen below the expected standard.

“Most of our patients tell us that they get good care in our hospitals, but I cannot condone anything other than the highest standards of care and compassion for our patients.”

He added that in-house and CQC surveys showed more than 90 per cent of patients were satisfied with their care.

When the CQC reported its concerns about A&E, maternity units and other wards in February, hospital managers said they took immediate action to address the issues raised.

Mr Boyce said while progress had been made, there was still a lot of work to be done and the CQC would continue to monitor the Trust closely.

n See Friday’s Eastbourne Herald for continued coverage and an interview with DGH chief executive Darren Grayson.