Hailsham care home is 
‘in need of improvement’

Bowes House, new care home, Hailsham SUS-150515-094631001
Bowes House, new care home, Hailsham SUS-150515-094631001

A Hailsham care home has been rated as requiring improvement by a health watchdog.

The CQC (Care Quality Commission) inspected Bowes House Care home in Battle Road, on March 16 and 17.

Although it marked it as good for being an ‘effective service’ and for ‘caring’ it was graded as ‘requiring improvement’ overall.

It was given the rating of ‘requiring improvement’ for safety, responsiveness and leadership.

Bowes House run by Care UK, cares for people with dementia. The home opened in 2013.

The report said the home was not ‘consistently safe.’ Inspectors said medicines were stored safely and people received them on time but ‘staff had not considered whether people could re-gain their independence with their medicine regime.’

It noted that the ‘management of pain’ also required improvement. People said they felt safe at the home.

Inspectors found the care home was not ‘consistently responsive.’

The report said care plans lacked detailed information about people’s past history, hobbies, interests and important memories.

It said, ‘Activities were not always meaningful for people.

“People’s psychological needs were not always addressed or reflected in their care plans.’

But it said ‘people’s concerns and complaints were investigated, responded to promptly and used to improve the quality of service.’

Inspectors also said the care home was not ‘consistently well-led.’

It said, “Care plans did not always contain clear guidance on how best to support the person. Incidents and accidents were not monitored for any emerging trends or themes.’

The report said, ‘People were supported in a stable and caring environment. The staff promoted an atmosphere which was kind and friendly. People were treated with kindness and compassion and their dignity respected.’

Sue Polden, Care UK’s regional director, said, “Our main priority is to ensure that all residents receive the personalised care they need, so it was encouraging to read the CQC inspectors positive comments about the home’s caring environment and our team’s good relationships with residents and their relatives.

“We work extremely hard to make everybody feel welcome and valued at Bowes House and are proud of the atmosphere we have created.

“Despite that, at the time of the CQC’s inspection in March, there were some aspects of care at the home that did not meet the high standards residents and their relatives deserve.

“We would like to apologise for some of those standards slipping and want to reassure everybody that we are working hard to quickly make the recommended improvements.

“The home manager is currently completing the CQC’s registration process and has made good progress implementing our comprehensive improvement plan.

“We are now consulting with residents and relatives about the type of activities they would like to see at the home so that people are fully supported to pursue their individual hobbies and interests.

“We are also tightening up our record-keeping procedures and, wherever possible, are encouraging residents to play an active role in their care and support.

“At the same time, we are also regularly auditing resident care plans and are making improvements to our recruitment and induction processes.

“We are confident that all of the recommended improvements will be implemented before the CQC’s next visit and the home manager is always happy to speak with residents and relatives about the care provided by our team.”

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