Feedback from patients on NHS community services


A survey for people using the East Sussex Healthcare Trust will be rolled out this month.

The NHS Friends and Family Test (FFT) is set to be rolled out into community services from January 2015.

People using the trust’s community services will soon be asked how likely they are to recommend services to friends and family if they needed similar care or treatment. The FFT was launched nationally in April 2013 for inpatients and A&E patients but now it will also be rolled out to healthcare services in the community.

A paper survey or weblink will be available for all patients if they wish to participate. The results, which are published on the NHS England website, give the NHS information about what patients think and the feedback is used to help make improvements.

Alice Webster, Director of Nursing said “We are looking forward to receiving feedback from patients in the community. We have already seen the value of using FFT feedback to make changes for inpatients and A&E patients.

“We want to learn from patient experience because we are committed to providing high quality care that meets people’s needs. Responding to the FFT is completely voluntary and anonymous. However we would encourage patients to ‘have their say’ and help us to provide the best care and support we can.”