A family say they have been left distressed and out of pocket after a diesel pump at the Pevensey Service Station appeared to fill their car with petrol instead.
Andreas Charka filled up his Hyundai seven-seater car at the service station at 4.46am on Friday May 8 while on his way to work in London but the car broke down just a short while later and after taking it to the garage, it was found to have fuel contamination.
Mr Charka’s wife, Kay, said, “After we found out the car had fuel contamination, we checked our receipt, but it does say on it the product purchased was diesel. The service station also confirmed CCTV showed my husband picking up and using the diesel pump.”
“ESSO is denying all responsibility for the fault but for my husband to fill up a full tank and then break down with fuel contamination is not a coincidence. The timeline fits and we have evidence. I’m waiting to hear back about whether the car is a write-off or not. The whole thing has been so stressful.”
An Esso spokesperson said, “While we sympathise with the Charka family for the problems they are currently experiencing with their car, we have no reason to believe our fuel was the cause of the problems with the vehicle.
“Fuel mix-ups or crossovers are extremely rare, but when they do occur they affect several vehicles. We supplied thousands of litres of supreme diesel from the pump used by Mrs Charka’s husband both before and since he filled up at our service station, and no-one else has reported any problems.”
The Charkas are now hoping that other people affected by the problem will come forward.
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