Health inspectors have revealed a home for people with physical disabilities does not have enough staff to ‘meet people’s needs’.
Shinewater Court, in Milfoil Drive, Eastbourne has been rated ‘requires improvement’ by the Care Quality Commission (CQC) following an inspection in June.
The watchdog said the care home, which cares for more than thirty people, ‘requires improvement’ all five areas inspected.
The report said, “There were not always enough staff to meet people’s needs and a system to determine appropriate staffing levels was not in place. People said they had to wait for assistance and some people were unable to participate in activities of their choice.”
Inspectors spoke to one person who said the low staffing levels meant meant they didn’t have enough time to use their word board to commuicate with staff.
Inspectors found residents’ care plans were not specific to their indivdual needs, with ‘large gaps’ in some records.
The report also found and people’s mealtimes had to fit with the routines of the home.
However, inspectors found people were treated with ‘kindness and respect’, and relatives were made to feel welcome when they visited.
A spokeswoman for Shinewater Court, which is run by the Disabilities Trust, said, “We are very disappointed with the CQC’s judgement. There are a number of areas where we would agree that improvement is needed and we demonstrated that work was already underway to make these improvements at the time of the inspection.
“We will continue to make improvements at the centre and will strive to ensure that our services are ‘Outstanding’ going forward.
“The welfare of those we support is of prime importance to us and staffing levels are set using a nationally recognised assessment tool and are adapted as people’s needs change.”
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