DGH and Conquest boss Darren Grayson has said he is ‘incredibly disappointed’ by the contents of the CQC report, which was released this morning (Friday, March 27).
The Care Quality Commission published seven reports into services at East Sussex Healthcare NHS Trust following their inspection that took place in September 2014.
I have always been honest about the fact that it isn’t an overnight job
Mr Grayson said this morning, “We are incredibly disappointed to receive the inadequate rating from the CQC, although we welcome the feedback from their inspection this week that improvements have already been made since they inspected last September.
“The reports reflect the journey we are on as an organisation and the immense changes we have made over recent years. Despite change being tough for us all, this has already resulted in significant improvements to the way we care for patients, and ultimately more successful treatment of their illnesses and conditions.
“It is testament to our excellent frontline and support staff that they are recognised as delivering compassionate care to the thousands of patients who need our services every day.
“I have always been honest about the fact that it isn’t an overnight job to change the culture of a large complex organisation such as ours and that there is always more that we can and want to do.
“We have not stood still in the many months that we have been waiting for the CQC to publish their reports. I am confident that we will continue to address the concerns that the CQC found when they visited back in September 2014 with pace and vigour.
“I am determined that we can and will work together as an organisation to make improvements for patients and staff.”
Mr Grayson added that the report praises the caring nature of the staff, but admitted the report criticised:
· Addressing cultural issues - including improving staff engagement, addressing perceptions of bullying, and resolving the disconnect identified between the senior team and staff working on the frontline
· Improving the provision of outpatient services to reduce the length of time patients wait for appointments and the overall management of the service
· Improving aspects of medicines management
· Ensuring patients’ health records are better managed so that they are always available when needed
· Continue to build local engagement
· Ensuring there are sufficient staff to meet the needs of the service.
A hospital spokesman added, “The CQC noted improvements had been made when it conducted an unannounced inspection this week. “The Trust had already identified a number of the issues raised in the reports before the CQC inspection last September and has been working hard internally and with partners to make improvements for some considerable time, but acknowledges there is more to do.
“The next step is to further develop and implement an action plan in response to the CQC inspection with the full engagement of staff across the organisation. Progress against the plan will be demonstrated to staff, patients and partners over the next few months.”