Eastbourne care home rated ‘inadequate’

Avalon Care Home, Eastbourne. Picture by Google
Avalon Care Home, Eastbourne. Picture by Google

Staffing levels compromised people’s safety at a care home – according to health inspectors.

Avalon Nursing Home, in Nevill Avenue, Eastbourne has been rated ‘inadequate’ by the Care Quality Commision (CQC), following an unannounced visit in August.

The home, which looks after more than 30 people, was rated inadequate for safety and leadership, and requires improvement for three measures – responsiveness, effectiveness and caring.

A report by the CQC said: “People’s safety had been compromised in a number of areas. There were not enough staff on duty to safely meet people’s needs. People’s needs had not been taken into account when determining staffing levels.”

Residents at the home described staff as ‘generally kind and caring’ but inspectors found there were occasions where people were not treated with respect and their ‘dignity was not maintained’. Inspectors found the premises were not always hygienic with some communal areas used for storage. The home, which was also found to be in breach of legal requirements, has been placed in special measures.

Kathy Ragunathan, director of Avalon Nursing Home said: “We acknowledged the CQC’s August report and immediately worked hard to action the criticisms.

“We have hired a new and experienced manager with an extensive track record for leadership who starts in January. Since August I have been based at Avalon working closely with the social services team and lately our new Area Manager in ensuring Avalon gets back to its high standards and these improvements have been well received by the residents families.

“As part of this process to improve standards we have let go of the few staff who we considered were not able to work to our standards.

“We look forward to our next CQC inspection in the New Year and we are confident our actions, investment and hard work will be reflected in forthcoming report.”

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