‘Disgrace’ as elderly left without hot water

Farnol House Upperton Road SUS-151103-131709001
Farnol House Upperton Road SUS-151103-131709001

Elderly residents in a retirement and sheltered housing block were left without heating and hot water for days.

George Stevens, 65, who lives in Farnol House on Upperton Road, said he was unhappy with the way the problem was handled.

“The whole thing is a disgrace,” he said. “There are people as old as 100 living here.”

He was concerned, as although electric heaters were provided, he said some elderly residents were not checked on, and the issue should have been fixed immediately. The heating problems began on Saturday February 28, but were not fixed until the following Thursday.

Stephen Lloyd MP said, “Working together with Upperton Cllr Pat Rodohan, I made immediate contact with the Chief Executive of Stonewater, and I understand the heating has now been restored. However, the fact that this matter even arose and was not dealt with for days is absolutely appalling. I will shortly be discussing the whole matter with the management of Stonewater Housing, and seeking reassurances on behalf of residents.”

Helen Griffiths, Regional Director for Stonewater said, the team was alerted to the problem on Sunday. A visit was made on Monday and the boiler was fixed on Thursday.

“We take heating problems very seriously, especially at this time of year, and work with our contractors to fix problems as quickly as possible,” she said. “If we can’t fix the issue on the initial visit due to having to order parts, we leave temporary heaters in the property to help keep people warm. We apologise for the inconvenience this has caused our residents, and thank them for their patience during this repair.”