Concerns over safety issues at Polegate care home

The report was issued by the Care Quality Commission
The report was issued by the Care Quality Commission

Inspectors raised concerns about a Polegate care home after a recent health-care report found the service is ‘not consistently safe’.

In a report released last week, Care Quality Commission inspectors said they were concerned about some safety practices at the Queensmead Residential Care Home in Victoria Road.

Inspectors said they were concerned about medicine handling at the care home, which can house up to 37 older people including those with dementia and memory loss.

In the report an inspector said, “Some medicines were not always administered in a consistent and safe way. Guidelines to assist staff in the administration of medicines were not always complete and records of when medicines were administered were not always accurate.”

The report also raised concerns about newly recruited staff working unsupervised before full background checks were completed.

Despite these concerns, the inspectors praised “kind and caring” staff and people felt safe in the home.

Inspectors said residents at the home told them, “It’s lovely. I can’t fault it and I tell people so,” and “It’s very pleasant, very nice here I’d thoroughly recommend it.”

The CQC said the home “requires improvement”.

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