Wealden residents have been left confused and without rubbish collections as the new waste and recycling scheme comes in to force.
The council has received a large number of queries about the late delivery of bins.
Wealden District Council’s helpline is jammed and officers are working hard to resolve the problem.
In Polegate, Wealden District Council Councillor Oi Lin Shing said, “Many resident reported to me that they are confused with the new collection service, they have not received their new bin, they did try to call the council about this, and it took them an hour to get through.
“The council has confirmed they missed their return form, and the new bin now will be delivered to them in early September, the delay caused to residents at no fault to them is not acceptable given that Wealden District Council failed to deliver the bins on time.
Councillor Stephen Shing said, “One of our residents complained to me that he spent two hours trying in vain to phone Wealden District Council and without success, he then tried to fax them but the council’s fax machine was either engaged or not switched on. I have tried to call the council’s helpline and relevant departments without success.
“Wealden District Council has overestimated the contractor’s ability and are themselves under pressure to cope with the complaints created.”
The new scheme is a joint waste contract between Eastbourne, Wealden, Hastings and Rother.
It has been adopted by all four local authorities in a bid to save money and improve recycling facilities at the kerbside.
Wealden District Council is aware the new scheme has had some teething problems.
As a result Wealden organised catch-up collections and they also kept their helpline open on Saturday (July 27) to deal with queries.
A spokesperson from Wealden District Council said, “There are 65,000 housholds in Wealden and it may take a couple of weeks to settle in to the new round.
“We apologise for any inconvenience caused.”