LETTER: The kindness of strangers

I was out and about in Eastbourne doing a few chores. Leaving Sainsbury’s with my hands full, I put my small purchases, phone and wallet on the roof of my car as I looked for my keys. Gathering my bits and bobs I hopped into the car and drove to B&Q. Whilst waiting at the till I realised I did not have my wallet. Returning in haste to the car I searched high and low but found nothing. Retracing my steps I thought it possible that I had left the wallet on the car roof so returned to Sainsbury’s car park. The hunt began. Customer Services were helpful but there was nothing to be done, there was no sign of the wallet and they even checked their CCTV for me. So a speedy cancelling of cards took place.

Barclays were very helpful and after taking me through some stiff security questions allowed me to withdraw cash from my account without ID. So, immediate drama over and access to cash, I relaxed and waited for my new cards.

Imagine my delighted surprise when I received an email from Hove Library telling me that Chris the manager of Eastbourne B&Q had my wallet and was trying to get it back to me. What a delight. Apparently the only identifier in my wallet was the library card, a temporary one at that, and Chris had taken the time and trouble to ring them requesting contact details. As the library is not allowed to give out that information they emailed me directly. How kind, how heartwarming. Oh the fabulous human spirit and the kindness of strangers.

I picked up the wallet, complete with cash and lottery ticket from Chris at B&Q. I thanked him for his care and attention and am truly touched by his thoughtfulness. He could have found it and done nothing, no one would have known but him. Instead he went on a little quest, used imagination and ingenuity and helped a stranger. Thank you Chris, thank you, you have truly warmed my heart.

Laura Mackay

Denton Road

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