LETTER: Phone call wasn’t made

During my last two stays in hospital I have found out that although I asked the nurse to help and phone home to say that I was on my way or going home soon by ambulance, the phone call wasn’t made.

So my family try to get through to the ward, but get no response. In the meantime the patient is told you go home tomorrow and is in bed. This causes a lot of stress, where has the helpfulness and courtesy gone?

A DE GRAAF,

Rangemore Drive.