LETTER: Home seemed like a hotel

‘Hailsham care home is in need of improvement’ (Herald report) – this is what the Care Quality Commission (CQC) inspectors who visited the home concluded .

I was very surprised. Having been a social worker for physically handicapped and elderly people for 25 years, now retired, I have visited many care homes in London and I have never seen a home that seemed as wonderful as this one. Do other homes in the area exceed the care in Bowes House?

When I visited a relative staying there for short-stay it seemed more like a hotel. The staff were friendly, helpful and efficient. People were playing Scrabble ,there was a coffee area where you could be taken by the patient . I talked to a few people who seemed satisfied, and someone was visiting with a dog. There was going to be a guitar recital later in the week, and there was going to be film. The accommodation had television and en-suite facilities, and small areas where residents could sit. It seemed perfect. Many times I have seen residents sitting around in a large room with a TV on, even in Eastbourne, which no-one was watching and there was no stimulation, people just sitting. Of course I was just visiting a relative and was not there to inspect the home and find what the CQC found. I assume that there are many homes in Eastbourne which the CQC finds meet their requirements.

Dorothy Forsyth

Meads Road

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