LETTER: Gobbledegook on the buses

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Yet another chapter in the ongoing saga of the incompetence of Stagecoach.

Hazelwood Avenue is undergoing resurfacing work and, as it’s a gradual process, parts of the road are being closed off one at a time and Stagecoach is modifying its routes to go around the works.

Any sensible company would have produced a series of maps to show the adaptions to the routes – the ones affected are the Loop, 1 and 1a and 56 routes.

However, their explanations of the adjusted routes are a masterpiece of gobbledegook of which Stanley Unwin would have been proud.

Take, for example, their explanation of the route for the 1 and 1a for Thursday, September 15, to Saturday, September 17:

‘Route 1A – buses will continue on Huggets Lane to The Freshway, then turn right from The Freshway into Anderida Road then left into Seven Sisters Road (Seven Sisters Road would be served only one way). From Seven Sisters Road buses will divert via Willingdon Road, King’s Drive, Decoy Drive, Willingdon Park Drive to rejoin normal line of route at Lindfield Road.’

Where from precisely? Where to?

And on Monday, works were still going on at the part between the Brodrick Road roundabout and the railway end of Croxden Way which were supposed to have been completed on Friday last week.

The Loop was going up Brodrick Road instead of Maywood Avenue. People in Willingdon Trees were justifiably getting confused and infuriated but any updates to tell us what the hell was going on were nowhere to be found either on Stagecoach’s route alterations page or on East Sussex County Council’s highway maintenance page. Passengers are getting fed up with the contempt and disdain with which Stagecoach seems to treat its customers.

Dave Poole

Penhurst Close

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