When is your water meter being installed?

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SOUTH East Water customers in Eastbourne, Hailsham and Seaford who are due to get meters fitted over the next nine years can now find further information at the click of a button.

The water firm has launched a dedicated metering website at www.southeastwater.co.uk to help customers understand more about its nine-year programme, which will see thousands of meters installed in homes across the area.

The customer metering programme will start this summer and then be rolled out across the area.

By 2015, some 70 per cent of South East Water customers will be on a meter with that number rising to at least 90 per cent by 2020.

Charles Healey, South East Water metering manager, said, “Our dedicated microsite contains all sorts of information about the programme.

“This includes promoting our community drop-in sessions, frequently asked questions and information about future water charges and how customers can protect themselves from bogus callers.

“There is also a special section where customers can enter their postcode which then tells them the year we plan to install meters in their area.

“Ensuring that everyone understands why they are having a water meter installed is a key part of our advance communication with customers, and it is hoped this microsite will go a long way to achieving this.”

The wider south east region has been classed by the Environment Agency as an area of serious water stress and South East Water says the metering programme is an important part of the company’s future plans to make sure there is enough water for both existing and future customers.