Southern Railway continues to witness a reduction in crime rates across its services, according to their 2013 Sustainability Report.
The report, published earlier this month, covers topics such as passengers, community and employee engagement, contributions to the environment and safety information.
One of the more pleasing figures to come from the report is the news that crime rates continue to fall year on year as Southern works in co-operation with the British Transport Police.
Between April 2012 and March 2013, assaults on staff were down by eight per cent, while violence against the public dropped by 11 per cent.
Cycle crime rates have fallen by seven per cent, which is more of an achievement when you consider the large number of additional cycle facilities that have been installed this year – there are now 5, 857 cycle parking spots available across the stations.
Overall, crime detection rates have increase from four per cent to an impressive 47 per cent.
A key factor in the continued decrease in crime figures is that 100 per cent of Southern units now have CCTV coverage.
In the last year, Southern have recorded 169 million passenger journeys – a number that continues to increase year on year. Around 530 of these passengers signed up for the new ‘key’ at the Eastbourne smartcard roadshow last month.
The report also mentions Southern recycle more than 70 per cent of their waste and have invested £62, 519 in charities and community sponsorships this year.
Employee engagement was down by four per cent, now at 62 per cent, but Southern held 13, 031 training days in attempts to improve their employees’ service. They now also have 130 members of staff who are trained in recognising potential suicide risks.
Southern’s managing director Chris Burchell said, “We’ve faced a challenging 12 month period and this report highlights our efforts to improve the customer experience for all across our network. Across our business we have undertaken an excellent range of activities to support local communities and have much more planned for 2014.”