Two staff at the Eastbourne District General Hospital were praised for dealing with a ‘telephone incident’ in January – when the hospital was particularly busy.
Michelle Clements, facilities manager and Emma Watson, night data input clerk, were the recipients of a monthly staff award for their calmness in dealing with the incident. They received the award after the telephone lines at the hospital went down, meaning no incoming calls could be taken. The pair dealt with the overnight situation ‘calmly’ and ‘professionally’ until the incident was resolved.
They were presented with an award by The East Sussex Healthcare NHS Trust chairman Stuart Welling earlier this month.
Jane Gorringe, facilities manager, nominated Michelle and Emma after dealing with the incident. She said, “They worked beyond their duties and should be recognised for their contribution.”