The shared council offices and police station in Eastbourne will undergo a revamp starting next week.
Eastbourne Borough Council and Sussex Police will start the ten-week refurbishment of the Customer Contact Centre at 1 Grove Road on Monday.
The centre became a shared space with Sussex Police in October 2013 and from late March 2015 the centre will also be shared with Eastbourne Homes.
Currently more than 37,000 customers a year visit the contact centre.
Councillor David Tutt, leader of Eastbourne Borough Council, said, “This refurbishment will improve the centre and make it a more welcoming environment for visitors.
“Sharing this space with other organisations not only makes financial sense but provides a one-stop-shop for people using these services.”
During the revamp, the centre will remain open to the public, but customers are advised to contact the centre by other methods if possible as waiting times are likely to be longer.
Eastbourne Police Commander, CI Steve Biglands, said, “We’ve already seen some great improvements to our partnership work with Eastbourne Borough Council since the town centre’s Neighbourhood Policing Team relocated to 1 Grove Road.
“This refurbishment will complement that work by helping us to provide an even better service to residents of Eastbourne with improved reception facilities.”
Eastbourne Borough Council, Eastbourne Homes and Sussex Police are aiming to achieve a flexible working environment which is well designed, bright, modern and welcoming for visitors which will create the opportunity to deliver the shared vision of putting the customers first.
The organisations said the new facility will provide visitors with a warm and hassle free welcome, immediate access to knowledgeable, friendly staff and volunteers and clear choices about where to go and what to do during their visit.
CI Biglands said ,“During the ten week period Sussex Police will be unable to provide a Saturday front counter service.
“Whilst I understand this could be inconvenient for some I’d like to firstly remind all that we are a 24/7 service so whilst our contact point may be closed on a Saturday those needing police still have many options open to them.”
While the building undergoes refurbishment, residents can contact police on 101 in non-emergencies and 999 in emergencies.
Advice from police can also be found online, at www.sussex.police.uk
Eastbourne Borough Council can be contacted on 01323 410000.