Nursing home is given warning from CQC

The owners of a nursing home in Seaford have been issued a formal warning by the Care Quality Commission (CQC) and told they must make urgent improvements following an unannounced inspection.

The CQC said inspectors found that Threeways Nursing Home, in Beacon Road, was failing to take adequate steps to ensure that people living there were protected against the risk of inappropriate or unsafe care. It also said care plans were not always being followed with regard to the health needs of people in the home, and people’s needs were not always being adequately assessed.

Ian Biggs, deputy director of CQC in the south, said, “Care plans provide vital information on the individual needs of people, and it is essential that plans are complete, kept up to date and are followed. Where this doesn’t happen consistently, this puts people at risk of harm. Our inspectors will return in the near future to carry out another unannounced inspection. If we find that the home is not making the required progress we won’t hesitate to use our legal powers further to protect the people who live there.”

Caroline Mills, one of the registered owners at the family run home, said, “Threeways has always provided a high standard of care and support to our residents and this continues to be the case. Our last inspection was in March 2008 and the report confirmed that we were a 2 star home providing good quality outcomes and our care plans and assessments were considered good. That said, that is a long time and we recognise that our approach to care planning documentation has not kept up with changes to essential standards and needed to be improved. The warning relates to documentation issues rather than lack of care and it is important to be clear that CQC’s concerns were about the risks of inappropriate or unsafe care not actual practice. We are confident that all our residents continue to receive the best possible care and receive good quality outcomes as our paramount concern is and always has been the welfare of our residents. We have implemented changes in relation to documentation and are working closely with CQC to address these matters and are grateful for their support. We have had a follow up visit recently during which the inspector recognised significant improvements we have made and we will continue with this. We have commissioned a highly experienced and trained consultant to support us and ensure that documentation improvements are made and more importantly sustained.”