A new visual display in reception at Seaford Medical Centre is proving just the ticket for patients – thanks largely to the Rotary Club of Seaford.
Although funding has also come from two other sources it was due to Rotary’s contribution that Sue Smith, the chair of the Patients Participation Group was able to complete the plan to install the device.
Instead of standing in a queue for reception (which has spilled outside the door on some occasions) patients now take a numbered ticket from the machine and then sit down. Here you watch for your number to come up on the illuminated display to tell you it is your turn to approach the desk.
The system clicked into action last week and has proved popular. Many have likened it to waiting your turn for the meat and fish counter at the supermarket. Sue Smith said, “We are very grateful to Rotary for the funding. Our group is nothing to do with medical treatment, consultation or dispensing. We just aim to make it a better experience for the patients.”
Practice Manager Phil Abbott said, “Already we’ve had many comments from patients saying how well it all works. I’m sure it will prove a great help for everybody.”