Eastbourne Borough Council is advertising a number of job vacancies as it prepares to launch its new way of delivering services, called Customer First.
Customer First represents one of the biggest cultural changes within the council for decades.
To maintain and improve key frontline services in the wake of a 40 per cent cut in government funding, the council is introducing a new, more efficient way of working.
Residents of Eastbourne will deal with the authority in more flexible ways with a wide range of services available on the internet, 24 hours a day.
Everyone will have their own internet-based account, giving them access to services and updates that are relevant to them through a new website portal.
A new Customer First team will be able to handle a diverse range of telephone and face to face enquiries, meaning specialist advisors will be free to deal with more complex issues. The council’s traditional departmental structure has been remodeled to support this new approach.
Technology will play a key part in the new system. For example, a new smartphone app called Report It will allow residents to send a photo of litter or fly tipping to the council for a rapid response.
In addition, a Neighbourhood First team will be working in the community to hear first-hand about the issues that matter to people, and to allow more reporting of problems as they arise.
Customer First launches on April 2, with new services coming on stream in the following weeks. It is part of the council’s overall Future Model programme which when complete will save the authority £1.5m.
The council is now advertising a number of job vacancies at www.eastsussex.gov.uk/jobs
Residents and businesses will be contacted in the coming weeks about Customer First and how it will affect them. A number of roadshows will also be held.