Network Rail to take action at London Bridge

Eastbourne railway station, (Eastbourne Station), the 06.24 Southern service to London Bridge noses out of the platform on its journey to the capital. August 21st 2013 E34202P ENGSUS00120130821094053
Eastbourne railway station, (Eastbourne Station), the 06.24 Southern service to London Bridge noses out of the platform on its journey to the capital. August 21st 2013 E34202P ENGSUS00120130821094053
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Commuters to and from Eastbourne will benefit from action being taken by train operators serving London Bridge station.

The aim is to make it a better environment for passengers to use as the rail firm continues its task of transforming and rebuilding the busy, congested station.

Phil Hufton, Network Rail’s new managing director of network operations, said, “In the last few weeks passengers have experienced unacceptable levels of service and over-crowding at London Bridge station.

“Passengers have been very tolerant about the changes to their usual travel arrangements, but understandably they have lost their patience with the recent poor service experienced for which we are very sorry.

“The measures we are putting in place, in collaboration with our train operators will improve both train service provision as well as station management in order that customers receive a better service at London Bridge and if delays occur, they are given the help they need.”

Action being taken includes forming an integrated ‘one-station-team’ management structure with all staff, working to a single response structure to respond to and manage issues as they arise, increasing the number of staff on the station at peak times and at times of disruption, ensuring staff and passengers have access to latest travel information and advice by boosting wi-fi capability, bolstering information screens and better advanced warning for passengers of potential problems at the station and offering alternative travel advice.

The measures we are putting in place, in collaboration with our train operators will improve both train service provision as well as station management in order that customers receive a better service at London Bridge and if delays occur, they are given the help they need.

Phil Hufton, Network Rail

The work at London Bridge is expected to last until January 2018.