Devonshire Nursing Home has been rated ‘good’ by the Care Quality Commission (CQC) – however, the home was told it was ‘not consistently safe’.
The Carlisle Road care home scored ‘good’ in four out of five categories in the latest report – effective, caring, responsive, well-led – and ‘requires improvement’ for the fifth category of safety.
Bosses have been told that although the home rated well overall, they should make sure staff follow relevant guidance and risk assessments when helping people move around the home.
The assessment took place on February 24, March 3 and 4.
The report read, “People said there were enough staff working in the home and that staff provided the support and care they needed.
“New staff were required to complete an induction programme in line with the Care Certificate, and the ongoing training programme supported staff to meet people’s needs.
“The registered nurses attended fundamental training and additional training to ensure their nursing competencies were up to date.
“Systems were in place to ensure people were protected and support was provided safely. This included safeguarding training and staff had a good understanding of abuse and how to raise concerns if they had any.
“Staff were trained in the safe administration of medicines; they followed relevant policies, gave out medicines safely and signed the administration records after they had been taken.
“The Care Quality Commission (CQC) is required by law to monitor the operation of the Deprivation of Liberty Safeguards (Dols) which applies to care homes.
“The management and staff had attended training in the Mental Capacity Act 2005 and Deprivation of Liberty Safeguards and were up to date with current guidance to ensure people were protected.
“People, relatives and staff said the management were very approachable, and were involved in decisions about how the service developed with ongoing discussion on a day by day basis and during residents meetings.
“In addition feedback was sought from people, their relatives, healthcare professionals and other visitors to the home, through satisfaction questionnaires.
“People told us the food was very good. Staff asked people what they wanted to eat, choices were available for each meal, and people enjoyed the food provided.
“People told us they decided what they wanted to do, some joined in activities while others chose to sit quietly in their room or communal areas.
“People had access to health professionals as and when they required it. The visits were recorded in the care plans with details of any changes to support provided as guidance for staff to follow when planning care.
“A complaints procedure was in place. This was displayed on the notice board near the entrance to the building, and given to people, and relatives, when they moved into the home.
“People said they did not have anything to complain about, and relatives said they were aware of the procedures and who to complain to, but had not needed to use them.”
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