An elderly resident had to resort to extreme measures to be able to leave her home over Christmas because the lift in her block of flats is still not fixed – more than three weeks after it broke down.
The lift in Baslow Court – which has 10 flats, most of them with elderly residents – has been out of order since December 10.
The Baslow Road residents, who’ve had no lift over Christmas and the New Year, were forced to wait for evaluation and consultation processes to take place before the wheels were even set in motion to get it fixed.
After initially saying it would be a lengthy, costly repair, managing agent Stiles Harold Williams (SHW) then negotiated with lift contractors, Ascent, to lower the cost and start work immediately.
This was on December 18 and although residents were told it would take three to six days for delivery of the part, it has yet to arrive.
Heather Herbert, 85, normally uses a wheelchair but had to rely on an Escape chair borrowed from a paramedic friend to be able to leave her basement-floor flat in order to see her family over the festive period.
She said, “We were told we had three to six days to wait for the part but this was nearly two weeks ago.
“Luckily, I was able to leave the flat for Christmas Day using the chair but it wasn’t a very nice experience.
“The most disappointing thing is the lack of communication. I am grateful they managed to negotiate a lower cost but the time we’ve had to wait for it is quite disgraceful.”
A spokesperson from Ascent said, “It is an unfortunate time of year for this to happen because everybody is off on their Christmas holidays.
“We are waiting for the part to arrive from our French counterparts, so it is pending, but unfortunately we are in the hands of third parties.
“As soon as it gets here, we’ll get to work fixing the lift immediately.
“In the best case scenario, it will be the beginning of next week but worst case scenario, towards the end of next week. Either way, it will certainly be fixed by the end of next week.”
At the time of going to press, SHW had been contacted but had not yet provided a response.