An Old Town resident said a delay in the rubbish collection over the festive period led to mess being strewn all over the place.
Michael Isaacs, of Broomfield Street, said because of how Christmas fell the collection was put back until Saturday December 28 but no-one turned up to empty the wheelie bins and boxes of recycling and he was unable to contact anyone at the Eastbourne Borough Council office. The council handles calls about the waste collections and they are then passed to Kier.
The 66-year-old said the situation was ‘complete chaos’, adding, “On the council website it said it would be collected on the Saturday but there were no dust carts. There were boxes full of bottles out on the street and Christmas trees. There’s now stuff strewn all up the alleyway.”
He said to add to the problem, he was unable to contact anyone at the council offices which he said did not re-open until January 2.
He added, “I can understand closing through Christmas until the 27th and 28th etc but to shut down from December 24 until January 2 is ludicrous.”
He said he later found the collection on December 28 was cancelled but residents were not informed at the time and the rubbish was finally collected on Thursday January 2 , with a further wait for the recycling to be taken.
He added, “The thing that annoyed me the most was the council shutting down for that period and there being no way of getting hold of anybody.
“I’m paying for this service and I’m sure if I didn’t pay my council tax I would soon be up in court.”
He said rubbish from the festive period had been piling up in the alleyway next to his home, which is where people place their wheelie bins.
Kier won the contract to empty waste and recycling bins in Eastbourne, Wealden and Rother and took over on July 22 last year.
In August it issued a public apology for its performance, following stories of bins being left overflowing for weeks, with maggots crawling in them and a putrid stench in areas of Wealden and Bradford Street in Eastbourne. Delivery dates were changed and bins collected on the wrong day.
At the time it said ‘We pride ourselves on being a customer-focused organisation, which puts the needs of our local authority partners and their communities at the heart of the services we provide’. It went on to apologise for the service received by a number of households which had not lived up to those values.
Regarding Mr Isaacs’ complaint, Sarah Chapman, head of operations for Kier said, “We are sorry to hear about any problems that occurred over the Christmas period and we have sent a team to tidy the area.
“The refuse collections did run as planned however the scheduled recycling collection fell on Boxing Day and a double collection is due on 9 January. “We would like to thank residents for their cooperation over the holiday period, especially with the high winds and heavy rain, which made collections more challenging.”