An inpatient survey conducted by the Care Quality Commission (CQG) showed the East Sussex Healthcare NHS Trust to have improved in just one area of its services.
While the general scores compared to other trusts were positive in most aspects, three were deemed ‘worse’ than the corresponding survey in 2012, while one ranked ‘better’. The rest rated as ‘about the same’.
The CQC is the independent regulator of health and adult social care services in England and carries out the national inpatient survey on an annual basis. In East Sussex, a total of 802 inpatients during June of last year were handed the survey, with 447 responding.
The survey was broken down into ten categories, including the emergency and A&E department, doctors, nurses, care and treatment, operations and procedures, leaving hospital and overall views and experience.
In all but one of these main headers, the trust recorded ‘about the same’ overall. Its ‘better’ rating came in the ‘leaving hospital’ category in regards to a question about delays to discharge. The one main category labelled as ‘worse’ than 2012 was the ‘hospital and ward’, in which two of the questions showed an opinion of a worsening of service. These were about single sex accommodation and single sex bathrooms.
Alice Webster Director of Nursing said, “The trust is committed to creating a more patient-centred service so understanding the patient experience is crucial to us.
“It is important for us to listen to patients and taking their views seriously. Patient experience data is gathered through a number of avenues and we have a patient experience team which coordinates patient feedback to improve the quality of our service and enhance the patient’s experience.
“The survey showed areas that have improved from the previous survey. However, we are not complacent and acknowledge that there are areas where improvements can be made. We want everyone who comes under our care to feel they are given the best possible service and we will continue to work hard to achieve this.”
Overall, 60 per cent of questions showed an improvement or no change from 2012. The survey results are at www.cqc.org.uk/survey/inpatient/RXC.