A Westham resident says her Christmas has been ruined after the poor weather caused flooding outside her home and little was initially done to solve the problem.
Maxine Moore had to call out firefighters to her home in Ketcham Close to pump the water away and was fearful it would flood her home. The drama took place just before Christmas and the 27-year-old says she spent £250 on equipment to pump water away. She says firefighters then had to be called out twice on Monday night (December 23) and into Christmas Eve.
She said, “I’ve got a bad back and I’ve been carrying buckets of water, it’s ruined Christmas. I’ve had to move everything upstairs.
“No-one wants to help.”
Speaking to the Gazette on Christmas Eve morning Maxine said apart from the help of the firefighters, no-one else at that time had been helping to resolve the issue in the run up to Christmas Day, including Southern Water and Sanctuary Housing Association, which is based in Worcester.
Her mother Freda Russell added, “It’s just relentless, its the third time [it’s flooded] now in 24 hours.”
She told the Gazette that Sanctuary did pay for someone to clear the drain by Maxine’s home on Christmas Eve night but the family had been left so exhausted by the episode that on Christmas Day they fell asleep in the afternoon.
A spokesperson for Southern Water said, “Parts of our network were overwhelmed by the extreme rain that has fallen across the region over the past few days.
“This has caused some surface water flooding, and has caused some of our sewers to back up – there is simply nowhere for the water to go. Our operational teams have been working 24/7 to ease the impact of the weather and our call centre has taken a huge number of calls which we must prioritise in order of seriousness, the priority being properties which had internal flooding.
“In areas where the network has been overloaded with rain and there is surface water flooding outside properties, our advice is often to wait and see if the water subsides once the rain stops – which is normally does. Of course, if it does not subside, or if it worsens, we will give it a higher priority.”
A spokesperson for Sanctuary added, “We’ve been working closely with the local authority, the fire brigade and Southern Water throughout the holiday period to do all we can to prevent flooding at Ketcham Close, and despite the unprecedented heavy rainfall, the properties have not been flooded or damaged by floodwater.”