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Bank cards hit by Sunday crash

Thousands of Lloyds Banking Group customers in Eastbourne faced problems using ATMs and their debit cards over the weekend as part of a nationwide computer crash.

Halifax, Lloyds, Bank of Scotland and TSB customers had issues using bank machines and debit card transactions experienced difficulties on Sunday afternoon when two out of seven IT servers went off-line.

In a statement on Sunday night, Lloyds Banking Group said, “We apologise that earlier today, between 3pm and 6pm, some customers were unable to complete their debit card transactions.”

Some customers had their card payments declined and others were unable to draw money out.

TSB chief Paul Pester took to Twitter to respond to customer complaints and said, “Although the majority of transactions were unaffected, we are very sorry for the inconvenience that this will have caused.

“My apologies to TSB customers having problems with their cards. I’m working hard with my team now to try to fix the problems.

“It’ll take a while to sort the backlog. Sorry customers may have problems for an hour or so.”

UK banks have suffered a series of IT problems over the past few years.

In December, an estimated 750,000 customers at the Royal Bank of Scotland group were unable to use their credit and debit cards for several hours following an IT glitch.

In 2012, a major IT failure locked many RBS, NatWest and Ulster Bank customers out of their accounts for several days. The issue was particularly bad for Ulster Bank, with customers facing access problems for weeks.

 

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