Lift failure leaves Ian stuck at home

Ian Manning who lives at Penhurst House, Groombridge Avenue Eastbourne where the lift is often out of action. August 20th 2012 E34001N
Ian Manning who lives at Penhurst House, Groombridge Avenue Eastbourne where the lift is often out of action. August 20th 2012 E34001N
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A WHEELCHAIR user feels isolated and claustrophobic after the lift at his property continually breaks down leaving him unable to leave his home.

Ian Manning, of Penshurst House in Groombridge Avenue, has been stuck in his flat and unable to go to his job at Tesco because the lift in his building keeps breaking.

The 46-year-old, who suffers from muscular dystrophy, is a wheelchair user and cannot use the stairs.

Ian has a special bed and other equipment in his home to make life easier for him but in recent weeks has had some uncomfortable stays at his parents’ home as he has been unable to reach his flat due to the lift being out of action.

Ian says it is a long-term problem and wants OM Property Management, the company which runs the building, to find a permanent solution.

He said, “We moved here in June last year and have had problems ever since. Recently it seems to be getting worse and so far this month (August) it has broken down three times.”

The lift last broke down on August 14 and it meant Ian was unable to get in to work. He said, “I have to ring work and let them know I can’t come in. They are understanding but I hate it because I feel like I am letting them down.

It seems like a silly thing but I just can’t get out the house without the lift. I feel claustrophobic when the lift doesn’t work because I know I can’t get out. Also I have to rely on others so much.”

An OM Property Management spokesperson said, “The safety and wellbeing of our residents is our utmost priority. We apologise for the considerable inconvenience caused to Mr Manning and other residents at Penshurst House on Regency Park, by the lift failure. Our lift maintenance contractor attended on August 16 and resolved the problem which was caused by a technical failure. We had offered Mr Manning and other residents who have accessibility problems alternative accommodation and assistance with deliveries when required.

However, we are concerned about the number of recent incidents of lift failure and have asked another lift maintenance contractor to undertake an assessment.”