EASTBOURNE’S BMI The Esperance Hospital has been awarded an overall satisfaction score of 98.9 per cent by its patients.
The independent survey, conducted by market research firm Howard Warwick Associates, was carried out between January 1 and December 31 2011, found the private hospital received 1,066 completed patient questionnaires throughout that period and 98.9 rated overall quality of care as either good, very good or excellent.
The survey measured patient satisfaction across a broad range of criteria including patients’ overall impression of admission, consultant care, imaging (X-ray), anaesthetists, theatre staff, accommodation and whether patients were treated with respect and dignity. Overall nursing care received a rating of 98.9 per cent.
Sue Mulvey, executive director at BMI The Esperance, said, “The team here at BMI The Esperance Hospital are very dedicated to providing our patients with the high standards of care and our patients tell us they are particularly appreciative of their efforts.
“We are all very proud of our hospital and we make it our priority to work hard to make each patient’s time with us as comfortable as possible.
“Our patient survey is an important indicator of how well we achieve this and we monitor the results very closely.
“Today’s result is something to be very pleased about, however we need to make sure we build on this for 2012.”