Patients praise the care given at DGH

12/4/11- Eastbourne District General Hospital
12/4/11- Eastbourne District General Hospital

THE NHS Trust which runs Eastbourne DGH has received a thumbs-up from patients but there are still concerns over waiting times and mixed sex wards.

Every year the Care Quality Commission (CQC) surveys hundreds of patients at every hospital in the country and publishes its results so that patients can see how their local hospital is doing.

Nine in ten of the 450 patients who completed a questionairre rated the overall care provided by East Sussex Hospitals Trust (ESHT) as excellent, very good or good, and it scored well on many of the most significant indicators, such as cleanliness, safety, confidence in the doctors and nurses and communication with patients.

But elsewhere there were some areas where the patients felt there was definite room for improvement.

Almost half of patients felt they had to wait a long time between first talking to a health professional and being referred to the hospital, while only one in five was given any flexibility over their admission dates.

The availability of single sex wards and bathroom facilities was below average while almost half of patients complained about noise during the night.

Hospital food was another area of concern with less than one in two patients rating it as good.

Jane Hentley ESHT chief nurse said, “The trust is committed to creating a more people-centred service so patient experience and public involvement is crucial to us. We are pleased to see that overall 91 per cent of patients rated their care as excellent, very good or good.

“There are some areas we are continuing to focus on and these are being discussed in our patient experience group. We have plans in place to look at practical ways of enhancing patient experience and realise this is a very important area for us to focus on.”

A spokesman for the trust – which also runs the Conquest Hospital in Hastings – said bosses were “committed” to listening to patients.