Patients praise Eastbourne accident and emergency department

Eastbourne DGH (District General Hospital).May 17th 2011
Eastbourne DGH (District General Hospital).May 17th 2011

PATIENTS using the accident and emergency departments at the DGH have praised the care they received.

In a recent survey carried out by the Trust, which runs the hospital, the majority of patients asked - 87 per cent - rated their care at both Eastbourne and the Conquest in Hastings as either excellent, very good or good.

The survey also showed the vast majority patients felt they were given enough privacy when being examined or treated and when discussing their treatment or condition.

The majority of patients also felt they were always treated with respect and dignity while in the emergency department.

The survey showed 96 per cent of patients felt they were involved as much as they wanted to be in their treatment; 94 per cent of patients felt staff explained the reasons for treatment in a way they could understand; 85 per cent felt they were always treated with respect and dignity; 84 per cent felt they were always given enough privacy when being examined or treated and 81 per cent felt they always had enough privacy when discussing their treatment or condition.

Jane Hentley, director of nursing, said, “We are pleased the feedback received from patients reflects the hard work undertaken by all our staff in our Emergency Departments to provide high quality care for patients.

“We know there is room for improvement and that is why we have brought in a number of measures that will make a positive impact on patient care.