Eastbourne care home ‘requires improvement’

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An Eastbourne care home has been told it must continue to improve by CQC inspectors.

Avalon House, in Nevill Avenue, was given an overall rating of ‘requires improvement’ in the report published on July 2.

The home, which provides care for up to 38 older people, was inspected in May after being served with warning notices for breaches following an inspection last year.

Inspectors found ‘significant improvements’ had been made but said more time was needed for them to be ‘fully established in everyday care delivery’.

“People were supported by staff who knew them well, were kind and caring and enjoyed looking after people,” said the report.

“There was an emphasis on providing good person-centred care and getting to know and understand people as individuals.

“However, care plans did not always provide staff with the information they required to support people and did not always reflect the care people received.

“We observed staff had built a good rapport with people and responded to staff with smiles and affection.”

Avalon House was rated ‘requires improvement’ in the effective, well-led and responsive inspection areas.

It was rated ‘good’ for being safe and caring.

At the time of the inspection there was no registered manager at the home.

However, there was a manager in post who was registered with the CQC shortly after the visit.

To read the full report visit www.cqc.org.uk/location/1-139355118.

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