Facebook boost for county’s family service

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A SERVICE providing information and advice to families in East Sussex has entered the world of social media to make it easier for parents to get in touch.

East Sussex County Council’s Information for Families service has launched a Facebook page to give families in the county another way of getting information and their questions answered.

The county council initiative provides families with a wide range of advice about services for children and families in the county including childcare, education, schools, special needs support, nurseries, health information, support groups and clubs, leisure activities and much more.

It is the first point of contact for the public for all children’s service enquiries and between April and June 2012 it handled contacts, by phone or e-mail, from 1,399 people.

Previously people have been able to access this information by phoning or emailing the team.

Cllr Colin Belsey, county council lead member for children and families, said, “Information for Families is a county council service but it provides impartial advice, support and information and is therefore an important one for families in the county.”

He added that the team was there to help parents and families with any question they might have about services for children in East Sussex, and they could signpost people to many services that support families at the various stages within family life.

This includes offering advice and information to parents of children with special needs or disabilities.

Cllr Belsey added, “We are always looking for ways to make our services more accessible to the public and Facebook gives us a the perfect opportunity to make it easy for families to be in touch with us.

“We know that a very large number of people use Facebook to keep in touch with each other and also with clubs and groups they belong to.”

The Facebook address for the page is www.facebook.com/InformationforFamilies