Elderly warned of bogus callers

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Welbeing, the lifeline service based in Eastbourne has issued an urgent warning about bogus telephone callers claiming to be from the organisations and asking for bank details.

The warning was issued after an elderly woman living in Kent received a call from a man who said he was from “Lifeline” and saying “a refund was due” before asking for bank account details. The woman became suspicious and ended the call.

Welbeing supports more than 40,000 people in the UK by supplying and monitoring lifeline technology, helping customers to remain living independently.

Mark Bannister from Welbeing said, “This lady deserves great credit for quickly realising it was a bogus call and acting so swiftly to let us know. We would never action a refund in this way and if a refund was due a cheque would be sent. Anyone receiving a telephone call of this nature should hang up immediately.”