An Eastbourne couple have been left confused and embarrassed after they were stopped from buying petrol at Asda on four occasions following a ‘glitch’ in the system that accused them of theft.
Mr and Mrs Ian Slater regularly used the pumps at The Crumbles store and so were shocked when, on April 20, they were told they were banned from doing so after a non-payment on April, 6.
The couple were again told they were black-listed on July 6, September 28 and October 5 – all because of the alleged theft of fuel back in April.
Mr Slater, 73, said, “It’s been very upsetting. I’ve been embarrassed four times and this has left a cloud over my character and reputation.
“I have asked to see the evidence because it would show that I paid but they said they can’t give it to me because of the Data Protection Act.
“I want answers, although needless to say, we won’t be shopping there again.”
It was later discovered that a computer mix-up is to blame after Mr Slater ended up paying for a different pump to the one he used – a quantity of fuel £10 less than his own – which automatically added him to the non-payment list.
An Asda spokesman said, “It looks like a glitch in our system has caused a few issues for Mr Slater and we’d like to apologise for any upset caused. We’d also like to assure Mr Slater there will be no problems in the future.”